Tuesday, September 8, 2015
It's a good lesson for these hurried times
Recently I was reminded how easy it is to ignore an opportunity to have a generous spirit.
I was checking out in a home improvement store, and my transaction was a little complex. I needed to arrange to pay for merchandise that was located in another store in a nearby town + arrange to have my contractor approved to pick it up.
Christina was my cashier. Here's how good she is: She smiled and told me it would be no trouble at all as she took all the information. Other customers began to line up behind me, and she was the only cashier in that area at that moment. She immediately acknowledged the other customers, telling them it would take just a few minutes, she called in assistance to open another register and proceeded with helping me. And, she smiled. I made sure to thank her for her great service. I left the store feeling good.
Well, maybe not that good! Ha!
After I loaded my purchases in my car I remembered something else I was supposed to buy, so I went back inside, quickly found what I needed and got in line in another area with a different cashier. As I approached I spoke to her and barely got a glance. She looked unhappy. To he honest she looked downright miserable. I began to feel that little angst of frustration bubbling within me, especially since I had just enjoyed wonderful service at the same store.
Suddenly I decided to give her the benefit of the doubt. I decided to see what she would do with another chance. I said, "Are you feeling badly today?" She said, "Yes, I've just called my doctor because I'm having severe leg pains and it hasn't been long since I was in the hospital with blood clots. I know I have another one. I'm waiting to hear back from the doctor's office."
Here she was, working while standing on a concrete floor and worried sick about having a blood clot. Of course I expressed concern, wished her well and told her I would say a prayer that all will be well.
I wanted to kick myself for so quickly becoming frustrated about her attitude! Although I'm a raving fan of great service where I shop, I am reminded that unfriendly service does not always mean what it appears. People we encounter are sometimes carrying a heavy burden, and they are understandably distracted.
It's a good lesson to be learned. Choosing a generous spirit when at all possible is a mighty good thing.