Sunday, August 30, 2015
Control freaks on the loose!
My friend, Eliza, is full of creative inspiration and just the right dose of sarcasm to keep a conversation lively. Last week she shared an article with me that I loved. She knew I would, of course, because the article featured 11 of the best customer service stories, and customer service is a real big deal to me.
I have come to believe that one reason we receive poor customer service is we encounter control freaks where we spend our money. Think about it. How many times have you been given one or more of these responses from a business employee?
"We don't have anymore of those."
"I'm just going by the rules."
"That's the way we've always done it."
Or, to simply be ignored.
Have you encountered the most miserable person on the planet who cannot acknowledge you, much less smile and speak? And, all this while you are handing over your money for a purchase? Please.
Sometimes this terrible service happens because the sales person is a control freak and wants to make sure you don't get what you want. Or, the sales person has a goal that you cannot come close to feeling good that day. The nasty control freak is miserable in her/his own skin and wants you to be miserable also. Have you seen the movie, Misery? I wouldn't want Kathy Bates to have it in for me.
Oh, you should read these best customer service stories. It'll do your heart good.